Privacy Policy | Pelangi Adil

1. Introduction

Pelangi Adil ("the Firm," "we," "us") is a family law practice registered and operating in Georgetown, Penang, Malaysia. We are committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA").

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have in relation to it. If you have questions, please contact us at privacy@pelangiad.

2. Data We Collect

2.1 Information You Provide

Name and contact details (telephone number, email address, postal address)
Details of your legal matter, as you choose to share them through our contact form or in person
Financial information necessary to process engagement fees

2.2 Information Collected Automatically

Technical data about your use of our website (browser type, pages visited, time of visit), collected through cookies and similar technologies
IP address and approximate location data

2.3 Sensitive Personal Data

Because we practise family law, information you share with us may by its nature be sensitive — relating to family circumstances, domestic situations, or proceedings. We handle such information with heightened care and do not use it for any purpose beyond providing the legal service you have requested.

3. Legal Basis for Processing

Consent: Where you have provided explicit consent (for example, by submitting our contact form or accepting non-essential cookies)
Contractual necessity: Where processing is necessary to provide legal services under our client engagement agreement
Legitimate interest: For maintaining our records, improving our services, and communicating with enquirers
Legal obligation: Where Malaysian law requires us to retain or disclose information

4. How We Use Your Data

To respond to your enquiry and, if you engage us, to provide the legal service you have requested
To communicate with you about your matter, including sending written updates
To fulfil our professional obligations under the Legal Profession Act 1976 and the Malaysian Bar's conduct rules
To maintain accurate records of our work
To improve our website and understand how it is used (where you have consented to analytics cookies)

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or rent personal data to any third party.

5. Data Sharing

We share personal data only in the following circumstances:

Courts and official bodies: Where required by legal proceedings in which we represent you
Third-party professionals: Mediators, social welfare officers, or other lawyers where their involvement is part of the service you have requested, and with your knowledge
Service providers: Our document management and communication system providers, under strict confidentiality obligations
Legal compliance: Where disclosure is required by Malaysian law or court order

6. Data Retention

We retain client matter files for a minimum of seven years after the conclusion of an engagement, in accordance with professional practice requirements. Enquiry data from individuals who do not proceed to a client engagement is retained for twelve months. Website analytics data is retained for a maximum of twenty-six months.

7. Cookies

Our website uses cookies to function correctly and to understand how it is used. For detailed information, please see our Cookie Policy.

8. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete personal data
Withdraw consent to processing that is based on consent
Request that we cease processing your data for direct marketing purposes
Lodge a complaint with the Department of Personal Data Protection (Malaysia)

To exercise any of these rights, please write to us at privacy@pelangiad. We will respond within thirty days.

9. Data Security

We store personal data on secure, access-controlled systems. All client correspondence is encrypted in transit. Access to client files is restricted to the lawyer and staff member responsible for the matter. We conduct regular reviews of our data security arrangements.

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority as required by law.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing any personal information.

11. Children

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under eighteen except as necessary in the context of a matter involving children (for example, a co-parenting arrangement), in which case such data is handled with particular care.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website. The date at the top of this document reflects the most recent revision.

13. Contact

Data Controller: Pelangi Adil
Address: No. 19, Lebuh Pantai, 10300 Georgetown, Penang, Malaysia
Email: privacy@pelangiad
Telephone: +60 3-2847 6391